Policy

Terms & Conditions (2026)

All Sales Final
All purchases are final. We do not offer returns, exchanges, or store credit. Cancelled online orders are subject to a 10% restocking fee.

Pricing & Availability
Prices may change based on market value and demand without notice. Limited items are available on a first-come, first-served basis. Adding items to your cart does not guarantee availability until checkout is completed.

Shipping
We ship domestically and internationally. Orders are processed within 2–3 business days and shipped via Canada Post, UPS, or FedEx.
Once shipped, the package is out of our control. We are not responsible for delays, loss, or damages caused by the courier. Shipping insurance is highly recommended.
Customers are responsible for any customs duties, taxes, or import fees for international orders.

Authenticity Guarantee
All items sold are 100% authentic. Buyers are responsible for inspecting items before purchase.
If authenticity is disputed, a return request may be made within 7 days, provided that:

  • Verifiable proof is presented

  • Item is returned in original, unworn condition

  • Original receipt is included

All claims are reviewed carefully. We reserve the right to deny returns if conditions are not met.

Condition of Goods
Many items (including vintage, pre-owned, and collectibles) may show signs of wear. All items are sold as-is. Please review photos or inspect items carefully before purchasing.

Deposits, Pre-Orders & Sourcing
All deposits are non-refundable.
Pre-orders and sourced items typically take 1–4 weeks, but delays may occur due to market availability. If we cannot fulfill a pre-order, a refund will be issued.

Order Verification & Fraud Prevention
We reserve the right to cancel or hold any order suspected of fraud or unauthorized activity. Additional verification may be required.

In-Store Policies

  • Please ask staff for assistance at any time

  • All items are final sale once they leave the store

  • No food or beverages near merchandise

  • Respectful behavior is required—zero tolerance for harassment or abuse

  • We reserve the right to refuse service to anyone

  • Bags may be subject to check for security purposes

FAQ (2026)

Are your items authentic?
Yes—every item is 100% authentic and verified.

Why are your prices different from retail?
We operate in a resale market. Prices reflect current demand, rarity, and market value.

Do you accept trades?
Yes, trades are accepted if they are heavily in our favor.

Do you buy from walk-ins?
Yes, we offer cash-outs based on a negotiated market price.

Do you offer holds?
Short-term holds may be available with a deposit. Contact us for details.

Do you offer pre-orders?
Yes. Contact us directly or use the pre-order option if available.

How long do pre-orders take?
Usually 1–4 weeks, depending on rarity and availability.

Are pre-orders refundable?
Yes—only if we cannot fulfill your order within the expected timeframe.

Do you offer sourcing?
Yes, we can source rare sneakers, streetwear, and collectibles. A non-refundable deposit is required.

Do you ship internationally?
Yes, worldwide shipping is available.

What payment methods do you accept?
Cash, debit, credit cards, and e-transfers (EMT).

Do you accept returns?
No—all sales are final.

Do you charge tax?
Yes, GST & PST are applied at checkout.

Do you offer consignment?
Yes—please refer to our consignment page for full details.

Do you do local meetups?
No. All purchases must be picked up in-store during operating hours.

Do you authenticate customer items?
Authentication services may be available—please ask in-store.

By shopping with The Collab Shop, you agree to these terms and policies.